Explain approved scope
Share released service descriptions, office information and the firm's preferred first-contact process.
Professional services
Give a serious new enquiry a useful first response before attention moves on.
Give prospective clients a clear route to understand your approved service scope and leave a structured request—without providing regulated advice or implying a professional relationship.
A familiar customer moment
A serious project enquiry arrives after the office has closed.
A prospective client wants to know whether the firm handles their type of work and what information to prepare. A focused first conversation can collect the problem, timing and preferred follow-up for review.
Ask focused intake questions
Capture the project or matter type, timing, contact preference and concise background without giving advice.
Preserve useful context
Keep the customer's own request attached to the structured enquiry instead of reducing it to an inbox subject line.
Route for professional review
Send the enquiry to the appropriate team or existing consultation process with a truthful status.
Example workflow
From a customer question to a useful handoff.
“Can your firm help with this type of work, and what should I prepare?”
EveryHello shares the firm's approved service description, gathers a concise initial request and contact details, then confirms that the team can review it.
Illustrative product workflow; an enquiry does not create a professional engagement.Clear boundaries
What stays with your team.
- No legal, financial, medical or other regulated professional advice.
- No conflict check, eligibility decision or promise that the firm will accept the work.
- No creation of confidentiality, privilege or an adviser-client relationship through the public flow.
- No binding fee quote or confirmed consultation without an authoritative business process.
Questions for this workflow
What businesses usually ask.
Does submitting an enquiry create a client relationship?
No. The firm must complete its own conflict, suitability, engagement and authority process before any professional relationship exists.
Can EveryHello answer professional questions?
It may share approved public service information. Advice, conclusions and consequential decisions remain with appropriately authorized professionals.
Give serious enquiries a useful first step after office hours.
Talk to Michael about this customer journey. EveryHello starts with R1,000 once-off activation and R259 per month from activation.
