Understand what is saved, how it is used, how long it is kept and how to ask for a copy, correction or deletion.
The complete legal wording follows this summary and remains the controlling document.
What customers and owners provide.
Why EveryHello processes it.
Which providers are involved.
How long records are kept.
How to make a request.
CW Strategic Solutions (Pty) Ltd, trading as EveryHello, is responsible for the personal information described in this notice. You can contact us at michael@everyhello.net.
You can talk to Michael on this website without creating an account. Before you verify an email address, the conversation stays in the current page session and is not attached to an EveryHello customer account.
For qualifying text responses, OpenAI's API processes your current message, a limited amount of recent conversation context and approved EveryHello or business information. OpenAI states that API data is not used to train its models unless the API customer opts in. Under its standard abuse-monitoring controls, API customer content may be retained for up to 30 days. Read OpenAI's API data-controls documentation.
After you verify your email and deliberately continue setup, EveryHello can save new messages, your business details and the notice version you accepted to your relationship record. This lets Michael continue with the context you asked us to keep.
On a business's EveryHello customer page, chat starts after you provide your name and email address, may provide a cell number, and accept the displayed privacy notice. Those contact details and the messages you send are saved to that business's EveryHello Inbox so its authorised team can understand and follow up on your request. Starting a chat does not confirm availability, a booking, a price, a payment or an outcome.
When you use browser voice in Michael, the widget identifies Michael as AI and explains microphone use, live captions and the text alternative before asking for microphone permission. You choose when to start, mute or end. It is not a telephone or emergency service.
OpenAI processes the audio you choose to send, the model response, session instructions and the device, network and security information needed to run and protect the session. EveryHello does not record browser calls or keep audio, captions or a voice transcript. Live captions stay in the active widget and are cleared when the call ends.
Supabase Auth processes the email address, password-security information and delivery information needed for password sign-in, account recovery or a one-time email code. After successful verification and a deliberate setup submission, EveryHello stores your user identifier, email held by the identity provider, business details, service goal, related conversation and the privacy-notice version you accepted. EveryHello never receives your email-account password and never asks you to share a one-time code outside the secure sign-in form.
If you email us, we receive the sending address, the business details and message you provide, and ordinary email-delivery information. We use it to understand and reply to your request. A sales enquiry does not subscribe you to marketing.
If you separately ask for product updates, we use your email address, country and recorded consent notice for EveryHello product and marketing updates. You can withdraw at any time by emailing michael@everyhello.net with the subject “Unsubscribe”.
EveryHello does not use optional advertising trackers, fingerprint visitors or set analytics cookies. Strictly necessary hosting, security and delivery information may still be processed to operate and protect the website.
When you deliberately continue to a hosted payment step, PayFast processes the card or payment-account, device, transaction and verification information needed to authorise the payment and recurring subscription. Full card details are entered on the hosted provider surface; EveryHello does not receive or store them.
The once-off R1,000 setup and separate R450 monthly Passport are shown with the applicable scope, tax, renewal and cancellation terms before you authorise payment. Review PayFast's payment, privacy and recurring-billing terms. PayFast processes the payment; CW Strategic Solutions (Pty) Ltd remains responsible for the EveryHello service, customer support, cancellations, refunds and disputes.
Your email provider and ours process messages you choose to send. Supabase provides password and email-code identity services and PostgreSQL data storage. Our website host processes strictly necessary security and delivery information. OpenAI processes qualifying Michael text and voice input under the limits above. Row-level access controls restrict customer records to the verified user and authorised EveryHello services.
We do not sell your information or use it for unrelated AI training. We do not silently merge an anonymous chat into a customer account. Do not share passwords, one-time codes, card details, medical information or confidential customer records with Michael or by email.
An unconverted sales enquiry is scheduled for deletion 180 days after the last substantive exchange. If it becomes an active customer relationship, the customer notice and service terms apply. A product-update contact and consent remain until withdrawal. After withdrawal, the active mailing profile is removed and only the minimum suppression record is kept while EveryHello conducts electronic marketing, so we do not contact you again.
Email michael@everyhello.net to ask for access, correction or deletion, or to object to or withdraw from qualifying processing. We may need to verify your identity before acting on a request.
