Answer approved service questions
Use the business's released service areas, operating hours and common-answer information.
Home services
Answer the plumbing enquiry while the customer is still choosing who to call.
Give homeowners a useful way to ask, explain and leave complete job details while your team is on the tools—without promising an emergency response, final quote or confirmed visit.
A familiar customer moment
A leaking geyser turns into a provider search before the office reopens.
A homeowner needs help and wants to know whether you cover the area. If there is no useful next step, they can keep searching. EveryHello is being built to acknowledge the need, capture timing and contact details, and leave a structured request for your team.
Capture the real job
Collect job type, broad location, urgency, preferred contact and useful non-sensitive context.
Structure quote and callback interest
Turn a message fragment into a consistent request without presenting it as a confirmed price or visit.
Route the handoff
Send the complete enquiry to the business with an honest status for review and follow-up.
Example workflow
From a customer question to a useful handoff.
“Do you work in my area, and can someone look at a leaking tap tomorrow?”
EveryHello uses the business's approved service-area information, asks what help is needed, captures the area and preferred contact details, then confirms that the request is ready for the team to review.
Illustrative product workflow using example information.Clear boundaries
What stays with your team.
- No diagnosis of hazards or emergency-response advice.
- No promise of dispatch, arrival time or business response time.
- No final quotation, payment or confirmed visit without a separately released integration.
- No claim that an enquiry is a booked job or completed sale.
Questions for this workflow
What businesses usually ask.
Can EveryHello confirm an emergency call-out?
No. Emergency dispatch and response-time commitments require a separately released, verified workflow. EveryHello can collect a non-emergency request and show an honest handoff status.
Can it give a final price?
Only approved general information may be shown. A binding quotation must come from the business or a separately released authoritative pricing integration.
Close the gap between the customer’s hello and your team’s next move.
Talk to Michael about this customer journey. EveryHello starts with R1,000 once-off activation and R259 per month from activation.