Explain approved service information
Share released information about services, location, preparation, indicative pricing and opening hours.
Beauty and wellness
Keep the client conversation moving while your team stays present.
Answer approved service questions and capture appointment interest while your team is with clients—before an unanswered question becomes a search for another option.
A familiar customer moment
The client is ready to ask while your team is still in an appointment.
A client compares services after closing time. They want to understand what the business offers, how to prepare and how to request an appointment without waiting for the front desk to reopen.
Clarify the enquiry path
Help a client choose between a general question, consultation request or appointment-interest route.
Capture useful preferences
Collect the preferred service, timing, contact details and relevant non-clinical needs.
Hand interest to the team
Route the request for confirmation or use an approved external booking link when that integration is released.
Example workflow
From a customer question to a useful handoff.
“Can I request this service for next week, and how should I prepare?”
EveryHello shares the business's approved preparation information, gathers the client's preferred day and contact details, and sends an appointment request for the team to confirm.
Illustrative product workflow; no appointment has been booked.Clear boundaries
What stays with your team.
- No medical or clinical advice, diagnosis or suitability assessment.
- No confirmation of availability or appointment unless a released booking integration provides it.
- Payments stay with the business's approved checkout or booking process.
- No collection of unnecessary sensitive health information through the public enquiry flow.
Questions for this workflow
What businesses usually ask.
Does this replace my booking system?
No. EveryHello can capture appointment interest or send a customer to an approved booking link. It is not itself a complete booking product in the first release.
Can it decide whether a treatment is suitable?
No. Suitability, contraindications and clinical questions stay with qualified people and approved business processes.
Give the client a useful next step without interrupting the appointment.
Talk to Michael about this customer journey. EveryHello starts with R1,000 once-off activation and R259 per month from activation.