Simple cancellation. Fair refunds.

Effective date: 31 August 2026
Policy version: EH-REFUND-CANCELLATION-2026-09-01-V3

EveryHello is a product of CW Strategic Solutions (Pty) Ltd, registration 2024/504808/07, South Africa. This policy applies together with the service scope and commercial terms you accept before payment.

Your charges and service

EveryHello Passport costs R1,000 once-off for setup and R450 per month from activation. Before you pay, we show the included services, applicable tax, total due, activation work, target completion date, first renewal date and recurring-payment terms.

If we cannot deliver by the agreed date, you may accept a revised date or cancel the undelivered work for a refund.

Cancelling activation work

Before work begins: cancel before we start the agreed activation work and any activation amount already paid will be refunded in full.

After work begins but before activation is complete: you may still cancel. We will refund the unused portion after deducting only the fair, documented value of work already completed and any non-recoverable third-party cost you approved in advance, where applicable law permits. We will provide the calculation in writing.

After activation is complete: the activation fee is not refundable simply because you change your mind. You still retain every remedy that applies to undelivered work, a material service failure or an incorrect charge.

Cancelling the monthly service

The standard monthly service has no minimum term and no cancellation fee. You may cancel at any time using the billing controls available in your account or by emailing EveryHello.

We treat an emailed cancellation as effective when we receive it in recorded form. We will stop future recurring charges and confirm the outcome in writing. Service ordinarily remains available until the end of the period already paid for.

If a monthly renewal is charged after your effective cancellation request, we will refund that renewal in full.

When a refund may be issued

• A verified duplicate charge or incorrect amount.
• A recurring charge made after an effective cancellation request.
• A service or activation we could not supply.
• A material service failure that was not corrected within a reasonable time.
• The unused portion of cancelled activation work described above.
• Any cooling-off, cancellation or refund right required by law.

How to cancel or request a refund

Email michael@everyhello.net with the subject Payment, cancellation, refund or dispute. Include your name, business name, account email, payment reference if available, and a short explanation. Do not send full card details, passwords or one-time codes.

Refund method and timing

An approved refund is initiated through the original payment method where technically possible, within five business days after approval and never later than applicable law requires. Your bank may take additional time to display a processed refund.

Your statutory rights

Nothing in this policy excludes or limits a right that cannot lawfully be excluded. Where section 44 of South Africa's Electronic Communications and Transactions Act applies, a qualifying consumer may cancel an eligible electronic service transaction without reason or penalty within seven days after concluding the agreement. The Act includes exceptions, including where the service began during that period with the consumer's consent.

Where the Consumer Protection Act's direct-marketing cooling-off right applies, a qualifying consumer may cancel in recorded form within five business days. Other applicable rights concerning fair cancellation and service quality remain unaffected.

Questions or disputes

Contact EveryHello so we can investigate and try to resolve the issue. This does not remove any chargeback, card-issuer or statutory complaint right available to you.

Read the website terms or review the privacy notice.