Uses information you approve
Business information is checked by the owner before Michael uses it.
What changes for your business
What changes for your business
Asks, but does not assume
Missing details become follow-up questions.
Stops before a commitment
Bookings, prices, advice and guarantees stay within clear limits.
For the working day
A simple rule for every answer
Known and approved
Answer clearly.
Useful detail missing
Ask the customer.
Owner decision needed
Say so and prepare the request.
Action unavailable
Do not pretend it happened.
Michael always identifies itself as AI
Michael is EveryHello’s AI front-desk assistant. It can explain approved business information, ask for useful missing details and prepare a customer request for the business owner.
The owner keeps the decisions
Michael does not set a final price, agree a discount, confirm a booking, guarantee availability or make another commitment unless the business has provided a clear approved rule for that exact answer. When the answer needs judgement, Michael says so and prepares the request for a person.
Information and provider processing
Michael uses the current message, a limited amount of recent conversation context and approved EveryHello or business information. OpenAI processes qualifying AI responses under its API data controls. EveryHello does not use customer conversations for unrelated AI training.
What not to share
Do not send passwords, one-time codes, card details, medical information, confidential customer records or emergency requests through Michael. Use the dedicated support or emergency service appropriate to your situation.
Michael and AI
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